Telemedicine FAQs

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Sometimes the best care for your child doesn’t need to involve an in-person office visit.

If you’re new to telemedicine, or have a specific question, take a look at the FAQs below to see if we can help familiarize you with our telemedicine practices.

Telemedicine is a medical visit with a pediatrician using a webcam-enabled smartphone, tablet, or computer. Instead of traveling to an office or hospital, you can access the same level of care wherever you need to be.

Telemedicine is able to provide the same high level of care from the comfort of your home and reduces the amount of time missed from work or school to go to the office. With health concerns dominating the news, we know how important it is to have a trusted resource you can access from the convenience and safety of your home. PM Pediatric Telemedicine is available anytime, wherever you are, to provide that reliable care.

Right now the PM Pediatric Telemedicine program is available in California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, North Carolina, New Jersey, New York, Pennsylvania, Texas, Virginia, and Washington D.C. We are growing our telemedicine offering and have plans to expand beyond these states.

Many common pediatric illnesses can be treated effectively with telemedicine. These include:

  • Cough and cold symptoms
  • Respiratory infections
  • Flu
  • Pink eye/conjunctivitis
  • Stomachache/vomiting/diarrhea
  • Fever
  • Skin rashes
  • Seasonal allergies
  • Sprains and strains

Your child will be seen by a pediatrician, pediatric physician assistant or pediatric nurse practitioner. Our PM Pediatric Care physicians are board-certified in pediatrics and many have multiple subspecialty training and board certifications. All of our PM Pediatric Care healthcare professionals are experts in pediatrics and licensed to practice medicine in your state.

Most visits are answered in 30 minutes or less. However, due to pandemic volume surges, wait times may be extended up to several hours. The app will notify you when our healthcare provider is ready. Even if you are not at your computer or in the app, our providers will call the phone number you have listed for the visit. Please make sure your child is with you at the time of their visit.

PM Pediatric Telemedicine is fully HIPAA compliant and secure. You can be assured that your conversations with the clinician and your records are secure and private.

At the time of the telemedicine visit, Patients with Commercial Insurance will have a $25 copay. View our participating insurance companies. Patients with Medicaid or TRICARE will have $0 copay. Your insurance company will determine any additional financial responsibilities you may have based on the specifics of your individual policy. Patients with Non-Participating Commercial Insurance will be billed a “prompt pay” discount rate of $100.

If you are not covered by insurance, you will be billed a “prompt pay” discount rate of $100 at the time of visit. The $100 will be considered payment in full and there will be no further charges.

Any prescriptions will be e-prescribed to the pharmacy of your choice.

Your clinician can create a work or school excuse note, which can be easily accessed through your PM Pediatric Telemedicine account.

You may use any computer, tablet or smartphone that has a web camera and video capability. Our mobile app is available on both iOS (iPhone or iPad) or Android mobile platforms. Performance may be improved by connecting through Wi-Fi when possible. Please make sure your child is with you at the time of their visit.

View our telemedicine registration instructions

Get in touch with PM Pediatric Care

No. You can create an account for yourself and add children or other family members. This allows you to easily access information for each family member within the same account. Family members 18 years or older will be connected to your account but will require a separate username and password to access their medical information and request a visit.

In some instances, the clinician may discover a more serious condition that requires your child to be seen in person for a more thorough examination or testing that is not available at home. In these cases, our clinician will work with you to decide the appropriate level of follow-up (office vs. urgent care vs. emergency room) as well as whether follow-up needs to be immediate or the next day. In all cases, our goal is to make sure your child receives the appropriate care for their condition.

Learn more about mental health services.