Urgent Care FAQs

    We’re available to answer any questions you may have by phone or email, in addition to the following FAQs on PM Pediatric Urgent Care.

    Visit our Virtual Visits and Behavioral Health pages for more on these services.

    When should I come to PM Pediatric Urgent Care? 

    PM Pediatric Care is designed to complement the care from a patient’s primary physician. We offer a convenient and comfortable pediatric urgent care alternative to the Emergency Department for patients who need to be seen when their pediatrician is unavailable or for services that their physician may not provide. Find hours of operation for your nearest PM Pediatric Care office.

    What services do you provide? 

    PM Pediatric Care offers a full spectrum of after-hours urgent care and has the ability to diagnose and treat all but the most critical cases, including:

    • Wounds that require stitches

    • Broken bones, sprains, and other minor trauma

    • Fever

    • Specific and nonspecific complaints of pain

    • Ear infections

    • Asthma and other respiratory illnesses

    • Vomiting and diarrhea

    • Chronic health issues with acute exacerbations

    • Dehydration that requires intravenous fluids

    • Procedures requiring anxiety-reducing methods

    • COVID-19, Flu, and Strep Throat testing

    What age patients do you see at PM Pediatric Urgent Care? 

    We treat children and young adults from 0-26 years of age.

    Does PM Pediatric Urgent Care accept insurance? 

    We accept most insurances. If your insurance carrier is listed in our updated list of plans we accept, you will be responsible for your copayment, coinsurance, and any deductible required by your carrier.

    For Behavioral Health services, PM Pediatric Care does everything we can to keep pricing reasonable and affordable, with bundle pricing options and plans to accept insurance in the future. Currently, all services are billed directly to the patient. We encourage you to check with your insurance provider to see if behavioral health is eligible for coverage through reimbursement. We can help you submit through your insurance.

    What if I don’t have insurance or my insurance is not accepted at PM Pediatric Care? 

    For those patients who are out-of-network or do not have insurance coverage, PM Pediatric Care has a very simple and affordable payment policy based on the level of care required. Please contact us for further details.

    Do I need an appointment at PM Pediatric Urgent Care? 

    No appointment is necessary.

    To help our patients and their families, we have implemented an online system that allows you to see estimated wait times, and select a time slot to virtually get in line for check-in prior to leaving your home. Please note, this is NOT an appointment. Learn more.

    How does PM Pediatric Care care for children with anxiety and pain? 

    Pain is one of the most common reasons patients come to PM Pediatric Care. We have multiple treatment options to reduce pain and anxiety, whether it’s an injury from falling off the monkey bars, a sore throat that is preventing your child from eating or drinking, or a nervous toddler in need of stitches. All of our providers are trained pediatric specialists and advocates for children who recognize how important it is to offer pain relief as soon as possible.

    We also specialize in treating common mild to moderate behavioral and mental health conditions in children and young adults such as depression, anxiety, ADHD, and grief. Learn more on our Behavioral Health page.

    Every patient who comes to PM Pediatric Care with a pain-related complaint is offered relief, as soon as possible. Some pain can be relieved without medication, like ice/cool packs, splinting of an injured arm or leg, and distraction techniques. The most common pain reliever that we provide is Ibuprofen (i.e. Advil/Motrin), which is very effective for many painful conditions.

    However, there are times when Ibuprofen is not enough and in those instances, we have stronger medicines available for severe pain. We make sure to have medications on hand in forms that young children can easily take, including liquids or nasal sprays. Pain-relieving nasal sprays can deliver strong medications for severe pain, without the painful process of receiving an IV or a shot. These pain-relieving sprays are great for patients who need fast-acting pain medication and are also excellent options for uncomfortable procedures.

    Who will care for me at PM Pediatric Care? 

    At PM Pediatric Care, we employ experienced doctors, nurse practitioners, and physician assistants, all trained in pediatric acute care. Everyone in our offices receives additional training to provide age-appropriate care in a child-friendly environment.

    How long will my child wait to see a provider at PM Pediatric Care? 

    Our priority is to get every patient seen as quickly as possible. While wait times do vary, our average wait time is approximately 20 minutes.

    The length of your visit will depend on whether tests, X-rays or procedures are being performed. Most patients are in our office for less than an hour.

    What hours is PM Pediatric Urgent Care open? 

    We are open 365 days a year, including all holidays. Check out the hours at your nearest location.

    If we have a pediatrician, can PM Pediatric Care still care for us? 

    Yes, PM Pediatric Care is designed to complement a patient’s primary care physician. We offer a convenient and comfortable pediatric urgent care alternative to the Emergency Department for patients who need to be seen when their pediatrician is unavailable, or for services that their pediatrician may not provide, including X-rays and lab tests. We seamlessly share results and records with your pediatrician.

    Do I need a referral from my doctor’s office? 

    Because we are a pediatric urgent care practice, no referral is necessary to be seen at PM Pediatric Care. However, if your insurance is not listed under our accepted insurance plans, please contact your insurance carrier to verify eligibility and what is required for you to be seen at PM Pediatric Care.

    Will my pediatrician know about this visit? 

    We view our relationship with primary care physicians as a partnership, working to provide the best care possible. To that end, PM Pediatric Care:

    • Sends an electronic copy of the patient’s medical records, discharge instructions and any other pertinent information to the primary care physician.

    • Instructs the patient to follow up with their primary care physician.

    Do you perform vaccinations or well-child checkups? 

    No, we do not offer wellness visits, physicals, school checkups or immunizations. These are services performed by your primary care physician, and PM Pediatric Care believes that every child should have a primary care physician.

    How is PM Pediatric Care different from other urgent care practices? 

    PM Pediatric Care is different from “traditional” urgent care practices in the following ways:

    • We focus solely on the care and treatment of children and young adults, from birth through college age.

    • We believe children and young adults should have a medical home and provide pediatric after-hours urgent care during convenient hours when their primary physician is unavailable or for services that their pediatrician may not provide.

    What if I need to contact PM Pediatric Care before noon? 

    The corporate offices for PM Pediatric Care are open from 8:30 a.m. – 5:00 p.m. ET, Monday through Friday. The members of our corporate staff are available to answer any nonclinical questions you may have and can be reached at 516-869-0650.

    Is PM Pediatric Care affiliated with any hospital or group? 

    PM Pediatric Care is a privately owned company and is not affiliated with any hospital or any other medical practice. However, we maintain close relationships with both physician groups and local-area hospitals to help ensure the best continuity of care. In addition to faxing the entire record, our medical staff will communicate directly with a patient’s primary care doctor or specialist for more advanced diagnoses. We also have the ability to arrange ambulance transfers for the rare patient who may require transport from our office.