Start A Virtual Visit

    Connect with a pediatric expert virtually.

    It’s never convenient when your child falls ill or gets injured. Now, you can get instant access to a compassionate pediatric expert through virtual visits. Download our app to use your smartphone or tablet, or log on using your computer browser. See one of our doctors when it’s convenient for you, as long as your child is present at the time of their visit.

    Estimated wait times are available from 9am - 11pm.
    Pediatric Experts are available for virtual visits from 8am – Midnight

    *California virtual visits available 8am – 10pm


    Sometimes the best care for your child doesn't need to involve an in-person office visit.

    If you’re new to telemedicine, or have a specific question, take a look at the FAQs below to see if we can help familiarize you with our telemedicine practices.

    What is telemedicine? 

    Telemedicine is a medical visit with a pediatrician using a webcam-enabled smartphone, tablet, or computer. Instead of traveling to an office or hospital, you can access the same level of care wherever you need to be.

    What are the benefits of telemedicine over in-person visits? 

    Telemedicine is able to provide the same high level of care from the comfort of your home and reduces the amount of time missed from work or school to go to the office. With health concerns dominating the news, we know how important it is to have a trusted resource you can access from the convenience and safety of your home. PM Pediatric Telemedicine is available anytime, wherever you are, to provide that reliable care.

    Where is Telemedicine available? 

    Right now the PM Pediatric Telemedicine program is available in Alaska, California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Virginia, and Washington D.C. We are growing our telemedicine offering and have plans to expand beyond these states.

    What can be treated with telemedicine? 

    Many common pediatric illnesses can be treated effectively with telemedicine. These include:
    • Cough and cold symptoms
    • Respiratory infections
    • Flu
    • Pink eye/conjunctivitis
    • Stomachache/vomiting/diarrhea
    • Fever
    • Skin rashes
    • Seasonal allergies
    • Sprains and strains

    Who are the pediatric specialists who will treat my child? 

    Your child will be seen by a pediatrician, pediatric physician assistant or pediatric nurse practitioner. Our PM Pediatric Care physicians are board-certified in pediatrics and many have multiple subspecialty training and board certifications. All of our PM Pediatric Care healthcare professionals are experts in pediatrics and licensed to practice medicine in your state.

    How long is the wait to see a clinician? 

    Most visits are answered in 30 minutes or less. However, due to pandemic volume surges, wait times may be extended up to several hours. The app will notify you when our healthcare provider is ready. Even if you are not at your computer or in the app, our providers will call the phone number you have listed for the visit. Please make sure your child is with you at the time of their visit.

    How secure is my visit? 

    PM Pediatric Telemedicine is fully HIPAA compliant and secure. You can be assured that your conversations with the clinician and your records are secure and private.

    Will insurance cover my telemedicine visit? 

    At the time of the telemedicine visit, Patients with Commercial Insurance will have a $25 copay. Click here to view our participating insurance companies. Patients with Medicaid or TRICARE will have $0 copay. Your insurance company will determine any additional financial responsibilities you may have based on the specifics of your individual policy. Patients with Non-Participating Commercial Insurance will be billed a total charge of $100.

    For a telemedicine visit exclusively for COVID assessment, we will not collect a copay at the time of service. A claim will be submitted to your insurance to determine your individual financial responsibility. Patients with Non-Participating Commercial Insurance or Medicare will be billed a total charge of $100. If the telemedicine provider determines that a Rapid Antigen test is indicated, there will be an additional $35 billed. The in-office COVID PCR and Antibody tests are special tests, which will be sent to an outside laboratory. The laboratory will submit a claim to your insurance and will determine if you have any additional financial responsibility.

    How much is a telemedicine visit if I am not currently covered by insurance? 

    If you are not covered by insurance, you will be billed a total charge of $100 at the time of visit. The $100 will be considered payment in full and there will be no further charges.

    How will I get a prescription if needed? 

    Any prescriptions will be e-prescribed to the pharmacy of your choice.

    How will I get a school or work excuse note if needed? 

    Your clinician can create a work or school excuse note, which can be easily accessed through your PM Pediatric Telemedicine account.

    What technology is required to use PM Pediatric Telemedicine? 

    You may use any computer, tablet or smartphone that has a web camera and video capability. Our mobile app is available on both iOS (iPhone or iPad) or Android mobile platforms. Performance may be improved by connecting through Wi-Fi when possible. Please make sure your child is with you at the time of their visit.

    Click here for registration instructions

    What if I have questions after my visit? 

    Click here for contact information.

    Does each member of the family need a separate account? 

    No. You can create an account for yourself and add children or other family members. This allows you to easily access information for each family member within the same account. Family members 18 years or older will be connected to your account but will require a separate username and password to access their medical information and request a visit.

    What if the clinician cannot diagnose my problem with a telemedicine visit? 

    In some instances, the clinician may discover a more serious condition that requires your child to be seen in person for a more thorough examination or testing that is not available at home. In these cases, our clinician will work with you to decide the appropriate level of follow-up (office vs. urgent care vs. emergency room) as well as whether follow-up needs to be immediate or the next day. In all cases, our goal is to make sure your child receives the appropriate care for their condition.

    Questions about behavioral health telemedicine solutions? 

    Visit our Behavioral Health page to learn more.